Frequently Asked Question
11 September 2021 2023-03-04 7:55Frequently Asked Question
Frequently Asked Question / Pertanyaan yang Sering Diajukan
Bahasa Indonesia
Ya, semua produk yang kami jual adalah 100% original dan berlisensi resmi. Kami adalah retailer resmi yang memiliki lisensi hak cipta untuk penjualan merchandise band di Indonesia. Semua merchandise band di Impor langsung dari vendor pemegang hak cipta dan lisensi resmi di Amerika Serikat & Inggris.
Lihat panduan cara berbelanja di Website Gorilla Coach disini. Selain itu anda juga dapat berbelanja di marketplace Shopee (Gorilla_cc) Tokopedia (Gorilla Coach) atau langsung menghubungi kami dengan cara Telp/WhatsApp (Hanya tersedia di Jam Kerja) 081321593244 / 02287328787
Harap berhati-hati sebelum membeli. Pastikan warna, ukuran dan alamat pengiriman sudah benar sebelum melakukan pembelian. Barang yang sudah dikirim dan diterima tidak dapat ditukar atau dikembalikan, kecuali barang yang dikirim tidak sesuai deskripsi, cacat, atau rusak. Untuk proses klaim harap sertakan video unboxing (video saat membuka paket).
Pesanan dikirim setelah pembayaran diterima. Pesanan akan diproses dan dikirim dalam waktu 1 x 24 jam. Pesanan pada hari Minggu atau Hari Libur Nasional, akan dikirimkan pada hari berikutnya atau hari kerja.
Saat ini kami hanya melakukan pengiriman dengan ekspedisi berikut :
- JNE
- J&T
- Ninja Express
Apabila anda ingin pengiriman dengan GoSend Instant atau GrabExpress (dalam kota bandung radius 20km) harap hubungi customer service kami untuk pemesanan langsung (tidak melalui website) Telp/WhatsApp (Hanya tersedia di Jam Kerja) 081321593244 / 02287328787
Kami menerima pengiriman Internasional (FedEx,DHL, TNT, Expedito, JNE, JTL) silahkan hubungi kami untuk pemesanan langsung (tidak melalui website) Telp/WhatsApp (Hanya tersedia di Jam Kerja) 081321593244 / 02287328787
Kami menerima pembayaran melalui :
- Bank BCA (Transfer Bank)*
- BNI (Virtual Account)
- Mandiri (Virtual Account)
- BRI (Virtual Account)
- BSI (Virtual Account)
- Bank Permata (Virtual Account)
- Bank BJB (Virtual Account)
- Bank Sampoerna (Virtual Account)
- Kartu Kredit & Kartu Debit VISA, MASTERCARD & JCB (+3% Fee)
- QRIS (GoPay, DANA, OVO, ShopeePay, LinkAja, AstraPay)
* = Perlu Konfirmasi Pembayaran Setelah Melakukan Pembayaran, Silahkan Hubungi Kami Setelah Pembayaran
Data pribadi anda 100% aman, kami menggunakan teknologi SSL dan kami hanya menyimpan data yang anda masukan untuk keperluan pengiriman pesanan.
Kami tidak menyimpan informasi pembayaran anda (seperti informasi kartu debit, kartu kredit, akun QRIS, dll). Seluruh informasi pembayaran dilaksanakan melalui platform Xendit.
Untuk informasi lebih lanjut, silahkan baca ketentuan privasi dan data pribadi kami disini.
English
Yes, all the products we sell are 100% original and officially licensed. We are an official retailer that has a copyright license for selling band merchandise in Indonesia. All band merchandise is imported directly from copyright holder vendors and official licenses in the US & UK.
See a guide on how to shop on the Gorilla Coach Website here Apart from that, you can also shop at the marketplace Shopee (Gorilla_cc) Tokopedia (Gorilla Coach) or contact us with Call/WhatsApp (Only in working hours) 081321593244 / 02287328787
Please be careful before buying. Make sure the color, size and shipping address are correct before making a purchase. Goods that have been sent and received cannot be exchanged or returned, unless the goods sent do not match the description, are defective or damaged. For the claim process please include video unboxing (video when opening the package).
Orders are shipped after payment is received. Orders will be processed and shipped within 1 x 24 hours. Orders on Sundays or Public Holidays will be shipped the following day or business day.
Currently we only ship with the following expeditions:
- JNE
- J&T
- NinjaExpress
If you want delivery with GoSend Instant or GrabExpress (within Bandung city radius of 20km) please contact our customer service for direct orders (not through the website) Call/WhatsApp (Only in working hours) +6281321593244 / 02287328787
We accept international shipments (FedEx,DHL, TNT, Expedito, JNE, JTL) please contact us for direct orders (not through the website) Call/WhatsApp (Only in working hours) +6281321593244 / 02287328787
We accept payments via:
Bank BCA (Bank Transfer)*
BNI (Virtual Account)
Mandiri (Virtual Account)
BRI (Virtual Account)
BSI (Virtual Account)
Bank Permata (Virtual Account)
Bank BJB (Virtual Account)
Bank Sampoerna (Virtual Account)
VISA, MASTERCARD & JCB Credit Cards & Debit Cards (+3% Fee) (Accept International Payment)
QRIS (GoPay, DANA, OVO, ShopeePay, LinkAja, AstraPay)
* = Need Payment Confirmation After Making Payment, Please Contact Us After Payment
We accept international payment method beside Credit cards & debit cards, please Call/WhatsApp (Only in working hours) +6281321593244 / +622287328787 for direct order.
Your personal data is 100% safe, we use SSL technology and we only store the data you enter for the purpose of sending orders.
We do not store your payment information (such as debit card, credit card, QRIS account information, etc.). All payment information is executed through the Xendit platform.
For more information, please read our privacy and personal data provisions here.